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Shipping & Returns

Shipping Policy

Last Updated: June 6, 2023

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1. Shipping Information

At 3Words, we are committed to delivering your order as quickly and efficiently as possible. Please review the following shipping information:

2. Processing Time

  • Orders are typically processed and prepared for shipment within 5-7 business days of receiving your order.

3. Shipping Methods and Times

  • We offer several shipping methods, including standard and expedited options.

  • Shipping times may vary depending on your location and the selected shipping method. Estimated delivery times will be provided during the checkout process.

4. Shipping Costs

  • Shipping costs are calculated based on the weight and dimensions of your order, as well as your chosen shipping method. You will see the shipping cost during the checkout process.

5. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.

6. International Shipping

  • We offer international shipping to select countries. Please note that additional customs duties and taxes may apply for international orders. These fees are the responsibility of the recipient.

7. Lost or Damaged Items

  • In the rare event that your order is lost or arrives damaged, please contact our Customer Care Team immediately. We will work with the shipping carrier to resolve the issue promptly.

8. Questions

If you have any questions about our shipping policy or your order's delivery, please contact our Customer Care Team through our contact page.

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Return & Exchange Policy

Last Updated: June 6, 2023

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1. Returns and Exchanges

We want you to be completely satisfied with your purchase from 3Words. If you are not satisfied for any reason, we offer returns and exchanges under the following conditions:

2. Eligibility

  • To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.

  • Returns and exchanges are accepted within 30 days from the date of delivery.

3. How to Request a Return or Exchange

  • To initiate a return or exchange, please contact our Customer Care Team at support@3words.shop. Be sure to include your order number and a description of the issue.

4. Refunds

  • Refunds will be issued to the original payment method once the returned item is received and inspected.

  • Please allow 10 business days for the refund to be processed.

5. Exchanges

  • If you would like to exchange an item for a different size or color, please indicate your preference when requesting the exchange. We will ship the replacement item once we receive the original item.

6. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

7. Non-Returnable Items

  • Certain items may not be eligible for return or exchange unless they are defective.

8. Questions

If you have any questions about our return and exchange policy or need assistance with a return or exchange, please contact our Customer Care Team at support@3words.shop.

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